Q1. What is MyJECVoice?
A1. MyJECVoice is home phone service. It is an alternative to traditional service provided by the phone company. It uses a technology called Voice over IP (A.K.A. VoIP), which leverages the world-wide reach of the internet to provide low-cost phone service to you!
Q2. How much does it cost?
A2. For a low monthly rate, you can call anywhere in the lower-48 U.S. States, on a virtually unlimited basis (a high number of monthly minutes are allotted, to prevent abuse and to ensure fair-use for all our users.) Calls to Alaska, Hawaii, U.S. territories, and international calls do incur a competitive per-minute charge. All plan rates and per-minute charges are explained on our Plans + Rates page.
Q3. Do I have to get my electric service from Jackson Electric Cooperative to get MyJECVoice?
A3. Not at all. Whereas the MyJECVoice service area overlaps with JEC’s electric service territory, there are areas where other electric providers own the electric service territory.
Q4. Do I need MyJEC.net internet in order to be a MyJECVoice customer?
A4. Absolutely not! All you need is a broadband internet connection and a free ethernet jack on your router. Although we’d love to have you in the MyJEC.net family.
Q5. Since I don’t need to have MyJEC.net internet to get MyJECVoice VoIP service, do I need to be physically near your service territory in order to use your service?
A5. Technically, you can be anywhere you have access to broadband internet service in order to use our VoIP phone service. Practically, there are some limitations, logistical and technical. For instance, we are only authorized to issue numbers in rate centers in which we serve. This means that we can only issue numbers in area codes and exchanges in which we provide service, which are within, but not all-inclusive of the 361 and 979 area codes. Please contact us and speak to one of our sales specialists about your specific situation.
Q6. Can I take my ATA with me when I travel and use it outside your area.
A6. This is technically possible, given the caveats listed in Q5. Prior to carrying all that around with you, you may want to investigate call-forwarding and advanced call-handling options available in your user portal first.
Q7. What if my internet or power go out? Will I miss my calls?
A7. Using the advanced features in your user portal, you are able to set up advanced calling features, such as Out of Service to specify how to handle calls when your service isn’t working. A popular option is to forward calls to your cell phone.
Q8. Can I keep my current phone number.
A8. Yes, we can port your current number to our service.